Help / FAQ

Visit the Panel and click "Register." After verifying your email, you can log in and start managing your services.

All server controls are located inside the Panel dashboard.

Our servers support both Java and Bedrock editions! Players can connect using:

• PC/Mac: Windows, macOS, and Linux (Java & Bedrock).
• Mobile: iOS and Android devices (Bedrock).
• Consoles: Xbox, PlayStation, and Nintendo Switch (Bedrock) using third-party apps or DNS workarounds.

• Bedrock Edition: Run /gamerule showcoordinates true in your server console, or enable it in the world settings.
• Java Edition: Press the F3 key on your keyboard while playing to open the debug screen and view your XYZ coordinates.

• Bedrock Edition: Run /gamerule showdaysplayed true in your server console (available in Minecraft 1.21+).
• Java Edition: Press the F3 key to open the debug screen and look for the "Day:" stat on the left side. You can also run the command /time query day.

Refunds depend on the situation. Contact support with your order details and we'll review your request.

Yes — you can request a plan change through the Panel or by contacting support.

Try the following:

• Check your server logs for errors
• Ensure your startup command is correct
• Restart the server from the dashboard
• Open a support ticket if the issue continues

1. Find the Process ID (PID)

This lists all network connections and filters for your specific Minecraft ports. The number at the far right is the Process ID (PID).

netstat -ano | findstr /i "25565 19132 19134"

2. Find the program name

Replace 22640 with whatever PID number the first command spit out.

Get-Process -Id 22640

3. Forcibly kill the "ghost" process

This instantly terminates the frozen or background server so you can reclaim the port.

Stop-Process -Id 22640 -Force

Some Internet Service Providers (ISPs) block ports or use CGNAT, which prevents players from joining your Minecraft server. If port forwarding doesn't work on your router, follow these steps:

1. Check if your ISP blocks ports

• Many ISPs block ports like 19132 (UDP) or 25565 (TCP)
• Look up your ISP's port forwarding policy
• Some ISPs require you to request port access manually

2. Check if you are behind CGNAT

• If your public IP starts with 100.x.x.x, 10.x.x.x, or 172.16–172.31, you are behind CGNAT
• CGNAT prevents port forwarding completely
• You must request a public IPv4 address from your ISP

3. Contact your ISP and request:

• A public IPv4 address (static or dynamic)
• Port forwarding enabled for:
  • 19132 UDP (Minecraft Bedrock)
  • 25565 TCP (Minecraft Java)
• Confirmation that the port is open on their end

4. Ask your ISP to verify:

• Your modem is not blocking inbound traffic
• You are not in "double NAT" or "bridge mode"
• Your router supports port forwarding

5. After ISP approval:

• Log into your router
• Create a port forwarding rule for your device
• Restart your router and your server

6. Test your port
Use a port checker like:
yougetsignal.com/tools/open-ports

If the port is still closed:

• Your ISP may still be blocking it
• Your router firewall may be blocking it
• Your device may not have a static IP
• Your server may not be running during the test

Tip: If your ISP refuses to open ports, you can use a tunneling service like Playit.gg as a workaround.

Use the "Forgot Password" link on the login page.

Check out our VPN Connectivity Guide to fix backend connection issues and learn how VPNs affect the dashboard.

You can connect using both Java and Bedrock editions. For detailed, step-by-step console, PC, and mobile connection instructions, visit our Server Connection Guide.

Updating your Minecraft server with Ender Core is incredibly safe, fast, and fully automated! When you click the update button, the panel coordinates a secure update sequence behind the scenes:

• Safety First Backups Before any files are changed, the panel automatically creates a secure, compressed backup of your active game worlds. If anything unexpected happens, your progress remains 100% safe and easily restorable.
• Custom Settings Protection Our smart installer overlays only the official core game binaries. It automatically skips and protects your server.properties settings, ports, whitelists, and world files. Your customizations are completely untouched!
• Instant Automated Relaunch The server is gracefully updated, version records are refreshed, and the server is turned back online. Players can immediately log back in and start enjoying the latest updates with zero manual effort!

TCP (Transmission Control Protocol) is connection-oriented and ensures data packets are delivered reliably and in order. Minecraft Java Edition uses TCP. The default port is 25565, but ranges upwards (e.g., 25566, 25567) as you add more servers.

UDP (User Datagram Protocol) is connectionless and prioritizes speed over reliability, which is ideal for fast real-time data. Minecraft Bedrock Edition uses UDP. The default port is 19132, but ranges upwards (e.g., 19133, 19134) as you add more servers.

Visit the Support page or open a ticket directly through the Panel.

Most tickets receive a reply within a few hours.